After Sales Support

Maini is committed to leaving no stones unturned to achieve customer satisfaction. This has led us to propose an exclusive service named Complete Customer Care (CCC). We also undertake spare-parts supply and Annual Maintenance Contracts.

Complete Customer Care

Maini’s CCC is a one-of-a-kind program in India. A team of well – trained Maini Industries Pvt. Ltd. ( MIPL ) employees coordinator are assigned to the customer’s premises during the contract period. The on-site team ensures that preventive maintenance activities are carried out as per agreed schedule.

Advantages

  • Reduction in expenses of recruitment and training for maintaining equipment
  • Superior maintenance ensuring more than 90% machine uptime
  • Enhanced safety and  efficiency
  • On-time upkeep, avoiding incidents and extending life-cycle
  • On-site expert training of operators establishing best operational practices
  • Allowing customers to focus on their core-competencies
  • Significant overall decline in costs
  • Optimal improvement in quality and productivity

Annual Maintenance Contract (AMC)

Customers opting for AMCs receive stipulated visits from a specialized team. They conduct precautionary checks and provide assistance as needed. These measures facilitate maximum uptime and productivity.

Spares

MIPL offers a complete range of spare parts to all its customers. These spares are supplied directly as well as through our nationwide network of authorized dealers.